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vdl Labs http://www.vdllabs.com A laboratory of experiences: tests, critiques, musings, politics Fri, 28 Aug 2009 12:14:16 +0000 http://wordpress.org/?v=2.5.1 en Finn.no homepage: from reflection to action http://www.vdllabs.com/2009/08/28/finnno-homepage-from-reflection-to-action/ http://www.vdllabs.com/2009/08/28/finnno-homepage-from-reflection-to-action/#comments Fri, 28 Aug 2009 11:54:30 +0000 vdl Labs http://www.vdllabs.com/?p=73 After having reflected upon the new Finn.no homepage, I have taken a few minutes (literally) to mock up how I would rather imagine Finn.no homepage. I have followed Espen’s suggestions as regards the icons, and a perhaps conservative approach to information structure:

vdlLabs test for alternative Finn.no homepage design

vdlLabs test for alternative Finn.no homepage design

I sure have my own comments to these mocks (won’t show all relevant content in 1024×768 or lower screen resolutions being the first and most obvious), but they are not meant as anything more than a test, with the privilege of not having to deal with any constraints: business, marketing, organizational or otherwise (which means I can keep Adblock on also in GIMP :-D ).

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Some reflections on Finn.no new homepage and icons http://www.vdllabs.com/2009/08/28/some-reflections-on-finnno-new-homepage-and-icons/ http://www.vdllabs.com/2009/08/28/some-reflections-on-finnno-new-homepage-and-icons/#comments Fri, 28 Aug 2009 11:00:56 +0000 vdl Labs http://www.vdllabs.com/?p=72 Finn.no has released a new homepage, a big change in Finn’s otherwise “stealth” redesign process. As I like to follow what happens on Finn.no, I am offering some reflections on this new Homepage design.

Firstly, let’s look at the core element of the new Homepage: the category “tree (borrowing the screenshot from Espen)”:

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I had two immediate reactions. Firstly, clutter. There is a lot of movement in the icons, in an less-than-orderly way, without anyone element having particular prominence. Even the “sett inn annonse” bit, placed squarely in the middle and with intended prominence, is a little lost.
Espen commented wisely on the principles of icon design, and even offered an alternative to test the difference:

Espen's Finn.no homepage design revision

And in fact Espen’s test reduces dramatically the clutter and the movement in the GUI, with great benefits for readability, both the visual and textual type. And, if I may say so, with great benefits for (my) peace of mind.
The second reactions I have often when using Finn.no: there is no usable principles of order in the listing of categories. It is not alphabetical, which is usually the safest bet. There may be some internal principles (will to drive traffic to this or that channel, by revenue, etc.), but as a user I am not very interested in internal principles, I want to find my entry point quickly.
Of course Finn.no has a large user base which is loyal, which is to say, users return often, so they have a good chance to learn. this principle, learning, should lead UI designers to take advantage of it by designing UIs which are very efficient after a learning period. Finn.no however seems to use some questionable criteria for ordering elements, such as number of properties in the real property channel, which does not provide any fix structure: as the number of properties change, the list is re-shuffled accordingly. As a Finn.no user I am often confused (and irritated) by it.
I wouldn’t expect the homepage to be re-shuffled that often however. What I am trying to say is that, short of clearly privileging anyone channel, the safest bet is to order alphabetically, as this ordering choice is understood across the board, without drawbacks compared to current choice (for users).
I also think that the “sett inn annonse” element could be placed elsewhere than in between the content categories, and still benefit from its size and visibility.

Icons on deeper pages

On deeper pages, particularly channels main pages such as real property, the presentation is slightly different, with some advantages and some drawbacks. The first advantage is the presentation of the text: larger font size, black color. Much easier to scan and read than the softer blue and smaller size on homepage. However, the icons become less useful as the difference between them tends to be a question of nuances. to still refer to the real property example, the same icon is used for all residential property, and then the same icon for all holiday housing categories. The differentiation is left to secondary visual elements, which tend to require processing and prevent quick scanning of the information space. So I’d say that icons get in the way, rather than being beneficial.
I shall now ponder whether to mock an alternative design which incorporate my reflections.

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The user experience of driving on E6 when it rains http://www.vdllabs.com/2009/08/15/the-user-experience-of-driving-on-e6-when-it-rains/ http://www.vdllabs.com/2009/08/15/the-user-experience-of-driving-on-e6-when-it-rains/#comments Sat, 15 Aug 2009 19:00:44 +0000 vdl Labs http://www.vdllabs.com/?p=71 E6 is one of the main motorways in Norway, connecting the country from South to North, from Oslo (at least) all the way to the northermost tip. Norway is a very rich country, with larger budget surplus, a rather “fat” oil fund and prospects of increasing wealth. Yet E6 is an old, tiny road. No matter, norwegians are few, the country is rather big in proportion to its inhabitants, so road maintenance is very expensive, whichever way you look at it: on a cost per head basis, on a cost per Kms driven, on inhabitants per Kms of road etc.. However…..
….however, the short strip of E6 just north of Oslo, about 45 Kms long, connecting the city with the Airport Gardermoen, is a two-lane motorway with daily heavy traffic (commuters), yet it features the worst asphalt I have ever experienced. It has two main problems, which are evident in particular when it rains: deep tracks and lack of visibility.
Most of the asphalt is old and not well maintained, hence there have formed rather deep tracks, very uncomfortable to drive on. Yet when it rains these tracks become very slippery and outright unsafe to drive on!
The second problem, visibility, is perhaps even worse. The old asphalt has no absorbing or draining properties, so all the water stays on and every car driving lifts a spraying jet which makes visibility very difficult. When one has to overtake a truck matters become way worse. The deep tracks also fills with water, with danger of aquaplaning.
Overall the user experience is very bad, especially considering that it rains bad enough to raise these issues relatively often. What’s more, it is plain unsafe.
Now E6 is being developed: a new stretch of about 15 Kms just north of where the two lanes end today, and another one further north, close to Hamar, also of 15 Kms. I really hope that choice of asphalt will fall on a water draining paste!

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Re-taking over public space through design http://www.vdllabs.com/2009/07/30/re-taking-over-public-space-through-design/ http://www.vdllabs.com/2009/07/30/re-taking-over-public-space-through-design/#comments Thu, 30 Jul 2009 09:40:22 +0000 vdl Labs http://www.vdllabs.com/?p=70 Adbusters run this article in early June about a New York City direct action organized by Public Ad Campaign with the aim or re-taking over public visual space used up by (illegal) corporate advertising:

[...] dozens of New York artists and activists battled the clutter of consumerism in a guerrilla-style billboard takeover. Mobilized by Jordan Seiler and the Public Ad Campaign, the 24-hour direct action replaced nearly 19,000 square feet of illegal advertising with original, anti-corporate street art.

The political aim of the project is that of helping communities regain control of the space they occupy, the means: art and design.

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New design and twitter tools http://www.vdllabs.com/2009/07/29/new-design-and-twitter-tools/ http://www.vdllabs.com/2009/07/29/new-design-and-twitter-tools/#comments Wed, 29 Jul 2009 16:51:03 +0000 vdl Labs http://www.vdllabs.com/?p=66 I had been itching for *a* design for vdlLabs ever since the website went live. I have finally gotten around to begin with a design project. It will be an incremental endeavor, so we’ll see how far I will get.

While being off the web (been too busy to write meaningful posts), I have tried to keep this website updated via twitter, using the wordpress plugin Twitter Tools. While the plugin worked very nicely, the outcome of weekly “twitter digest” hasn’t been any good. So I have deleted them all, and decided to tweet less and write a meaningful post every once in a while.

Politics and Design
I have added “politics” in the tagline of this blog. What does it mean…Well I will try to follow Viktor Papanek’s example and discuss and discover how the politics is embodied in designs, and how design(ers) can be (do) politics (Ah, AdBusters offer a great example). From Wikipedia:

Papanek was a philosopher of design and as such he was an untiring, eloquent promoter of design aims and approaches that would be sensitive to social and ecological considerations. He wrote that “design has become the most powerful tool with which man shapes his tools and environments (and, by extension, society and himself).”

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Better late than never: kudos to the guys at Finn.no http://www.vdllabs.com/2009/05/27/better-late-than-never-kudos-to-the-guys-at-finnno/ http://www.vdllabs.com/2009/05/27/better-late-than-never-kudos-to-the-guys-at-finnno/#comments Wed, 27 May 2009 18:03:45 +0000 vdl Labs http://www.vdllabs.com/?p=45 Ah! It’s been a very long time since my last post here. I have plenty of excuses (been way too busy doing real work! Had so much fly fishing to do! My son takes up all my time! My wife doesn’t like my spending too much time on the PC!), but time just flew by.

Meanwhile, (and I acknowledge it very late, though better than never I suppose) I have to give it to the guys at Finn.no. Super Kudos, and many thanks, for taking my posts seriously, and bringing me news of changes which satisfies one of my user experience remarks (complaints…? :-D ) on ordering a real estate prospectus (see Why is ordering real estate prospects on finn.no so difficult?). In fact, you can read what the good Eivind@finn said commenting on my post.

Now I can focus on getting more stuff improved! ;-) I could start by wondering why is it that there are some “half-ajax” functionalities on finn.no….or maybe not, not now -

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POS and smart cards: new usability headaches http://www.vdllabs.com/2008/12/19/pos-and-smart-cards-new-usability-headaches/ http://www.vdllabs.com/2008/12/19/pos-and-smart-cards-new-usability-headaches/#comments Fri, 19 Dec 2008 18:58:03 +0000 vdl Labs http://www.vdllabs.com/?p=43 A new dimension is opening up in the POS usability world: the new “smart card readers” are spreading, so that now the most recent POS machines both allow to swipe (to read the magnetic strip) and to insert (to read the smart chip). As predictable, no consistency: you can insert at the bottom fo the POS, card facing up (towards you); or you can insert right above the display, card facing across (towards the man across the counter).

Just in the last few days I happened to witness several persons (of all age mind you, youth as well as elderly) that spent an unreasonable amount of time trying to swipe their cards, to then try the insert maneuver, turning their cards to right, left, up, across…
Well, all of this is anecdotes, to be sure, but interesting (to me at least ;-)) At any rate, will follow-up, and take more pictures to illustrate my point.

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Correct markup code do matter http://www.vdllabs.com/2008/09/08/correct-markup-code-do-matter/ http://www.vdllabs.com/2008/09/08/correct-markup-code-do-matter/#comments Mon, 08 Sep 2008 20:48:17 +0000 eklem http://www.vdllabs.com/?p=39 A while back ago I worked in a company that had IP-phones. Didn’t use it much since we had cellphones, but it had easy access to the weather forcast for all our main offices. Every now and then I would check the office in Brasil, daydreaming, since our office was in Oslo, Norway. And every now and then it would fail with the error message “XML Error [4]: Parse Error”.

So I guess all the bickering about following web-standards actually do comply =)

Anyway: Cool to see that different gadgets gets more and more connected.

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Google Chrome: some preliminary thoughts http://www.vdllabs.com/2008/09/05/google-chrome-some-preliminary-thoughts/ http://www.vdllabs.com/2008/09/05/google-chrome-some-preliminary-thoughts/#comments Fri, 05 Sep 2008 14:06:20 +0000 vdl Labs http://www.vdllabs.com/?p=37 AH! Google’s browser - Chrome - is out - while waiting for the linux version, I downloaded a copy on the Win XP test machine, to see what is the fuzz all about. And of course I had to share some preliminary thoughts on the news of the month.

While the technical innovations of Google Chrome are interesting, I will focus mainly on two GUI innovations of the Google Chrome: the “Mother Tab”, and the choice of moving a number of controls from main window to tab-level.

Mother Tab
What I call Mother Tab is really a new way to open (ctrl-t) a new tab in Chrome. The tab won’t be empty, but it has 5 main UI modules:

  1. a most visited webpages grid
  2. a search form
  3. a recent bookmarks
  4. a recently closed tabs module
  5. a bookmark area

The purpose of this is to streamline interaction by providing the top web destination and the most recent ones at a glance when users open a new tab, following the idea that “users want to go somewhere” when they open a new tab.

I find it very useful, although I would have liked to be able to set my own default grid. But I count on the fact that in time, the statistical record of visited websites will be at least as good as Firefox 3’s new location bar suggestions. But here’s a screehshot:

A \"Mother Tab\" screenshot of Google Chrome

Particularly interesting the placement of a bookmark bar, which is a good way to introduce the next novelty.

Moving Controls from main window to Tab

This move seems to be beneficial in several respects. Firstly, it reduces the overhead of controls and options, removing from main view extra clutter. Secondly, and consequently, it allows increasing the useful real estate, so that more content is shown with the same window size. Thirdly, and referring to the Bookmark bar mentioned above, it brings access to both “favorite” bookmarks and full bookmark list again following the principle that if you ope na new tab you wish to go somewhere. Finally, it just looks neat :-)

In conclusion - and leaving aside the supposedly great technological innovations relating to javascript and crash control - after a very short usage, Google Chrome looks like a very good product. What remains to be seen is whether and to what extent the dev community will embrace it and create plugins and extensions matching those of Firefox…..

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Why is ordering real estate prospects on finn.no so difficult? http://www.vdllabs.com/2008/08/22/why-is-ordering-real-estate-prospects-on-finnno-so-difficult/ http://www.vdllabs.com/2008/08/22/why-is-ordering-real-estate-prospects-on-finnno-so-difficult/#comments Fri, 22 Aug 2008 20:07:15 +0000 vdl Labs http://www.vdllabs.com/?p=36 Summer is roundabout over here in Norway, schools have started again, the birch woods show their first yellow leaves and I am back using finn.no. And I realized one thing that has bothered me for a long while. I am a registered user, and, as I mentioned, I use finn.no very often. Yet…..

Yet, when I need to order a prospect of a house I am interested in (I am out to buy), I have to go through the same lengthy process of filling in the required ordering form. I have done it though the years many more times than I care to remember, the only help having been Firefox’s form data tool.

I wonder how come in all those years nobody at finn.no thought that it could be very useful to have the ordering form automatically filled with the user’s data stored in the user’s profile, so as to make the ordering of prospects an easy one-click process! After all, it seems the perfect little scrum project….go figure…..

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