I have just visited the Toyota.no page to order online a service for my car. The form is alright enough, and anyway it is not the focus of this short post. I have filled in the form in its entirety and I have appreciated the interaction of the type of service specification (especially the visual clue as to the behavior to expect upon checking some of the checkboxes). I have also appreciated the ability to select 3 different “preferred dates”. I have finally submitted the form.
What happened next though was, well, about nothing. A page reload which showed the same (empty) form. I looked around in the page to find some (any!) clue that the form had been processed successfully.
Now, as I care about having this service soon, I decided that perhaps something went wrong, and I filled in the form once again. I hit the submit button, and, again, nothing but a page reload showing the same (empty! again!) form.
I started to eye my webmail tab to see if it refreshed and showed a new message - perhaps Toyota’d send a mail notification to confirm my order.
Well, it’s been now quite a long while, and no mail notification has arrived. It was just a very bad user experience, and I still don’t know whether I have ordered the service.
I will have to call on monday.

Tested/Used with: Ubuntu 8.04, Firefox 3

Tags: Bad Experiences, complaints, informal tests, Web